Refund Policy

Refund window

If Zolt is not a fit, request a refund within 14 days of the first paid license charge. You do not need to provide a reason, though feedback helps us improve the product.

Renewal charges are also eligible for refund review within 14 days of the renewal date when the request is sent promptly from the license email address.

How to request a refund

Email unclegrape1975@gmail.com from the license email address and include your Polar order number if you have it. You can also start from the Polar receipt or customer portal.

We may ask for enough information to find the order, confirm ownership, and prevent fraud. We aim to respond to refund requests within five business days.

What happens after a refund

Refunds are returned to the original payment method through Polar. Bank and card processing times are controlled by the payment network and may take several business days after approval.

After a refund, the related paid license or Team seat may be disabled and the app will use Community limits. Local data remains on your device.

Cancellations

You may cancel an Updates Renewal or Team annual plan at any time through Polar or by contacting unclegrape1975@gmail.com. Cancellation stops future renewal charges. One-time licenses do not renew.

Canceling an Updates Renewal does not disable the app. You can keep using builds released within your update window, and local data remains on your device.

Canceling does not automatically refund past charges. If you want a refund, request it within the refund window described above.

Exceptions

Refunds may be denied for abusive use, fraudulent purchases, chargeback abuse, resale, account sharing, or requests outside the refund window.

Custom enterprise services, migration work, support retainers, or separately negotiated contracts may have their own refund terms in the written order.

Contact

Refund and billing questions can be sent to unclegrape1975@gmail.com. Include the license email address and Polar order number when available.